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Student Instructions
What steps could you take to make sure your problem does not snowball into a big problem? Let's review the steps you could take.
1. Stop and recognize the problem.
2. Take a few deep breaths or count back from 10 to cool down.
3. Have a calm conversation with the person. Remember to be polite and respectful.
4. Take turns explaining the problem. Look, Nod, and Listen.
5. Think about the person as your partner, not your enemy.
6. Ask for help if you cannot agree or resolve the problem.
7. Make a compromise. Tell them how the problem makes you feel so the person knows.
8. Agree on a plan.
Think of a problem that you have had and what has bugged you and what you would tell the person. Think of a wish that you would want the person to do. Use the 
and record what you would say or 
or 
what you would say. Be polite and respectful.
